We can still provide great care through virtual telehealth!
Virtual appointments are available for Physiotherapy and Occupational Therapy.
Telehealth may be the right option for you if:
- You want to avoid coming into the clinic during cold and flu season.
- During weather advisories and poor driving conditions
- If you wake up the day of your appointment with cold symptoms but still want to connect with your healthcare provider.
- You prefer a virtual appointment.
Here are some important things to know before your tele-rehabilitation appointment:
- VOR will be utilizing DOXY.me as a videoconference platform. DOXY.me is a double encrypted platform, where sessions are anonymous and personal information is not stored. Doxy is compliant with all PHIPA, PIPEDA and GDPR privacy requirements.
- To reduce the risk of a breach of confidential information, please use only your first name when using DOXY.me. Any charting notes regarding your tele-rehabilitation will be done through VOR’s health records system, which is double password protected.
- As a result of using a video medium to deliver assessment and treatment, the techniques and the range of our techniques will be limited. Please speak to your therapist about treatment options or if you no longer wish to continue with tele-rehabilitation.
- By using a 3rd party platform, there is a possibility of interception of communication and/or breach of privacy. Although we maintain the same standards of confidentiality, your clinician can not guarantee complete security for information exchanged.
- A confirmation e-mail for your appointment will be sent to you 24-48 hours before your appointment time. The secure link for Doxy telehealth will be provided in this email: https://doxy.me/vorphysiotherapy
- Please click on the link five minutes prior to your appointment. Doxy will open as a separate tab on your computer. The following screen shot is what you can expect to see when you login:
- A welcome box will appear. Please enter your name and click on “Check In” to proceed into the Waiting Room. Please wait in the waiting room for your therapist to start your private call.
- Tips for a high quality Doxy call:
- It is preferable to use a tablet, laptop or desktop computer. Phones are not ideal but can be used if necessary.
- When possible, use a computer with a wired connection (Ethernet cable) such as a desktop computer. Wifi devices are more susceptible to inconsistent calls.
- Please turn off other wifi devices in the home such as Netflix, music, other cell phone data or other wifi electric devices to ensure a high quality call with your therapist.
- Please close unused programs on your computer device.
- Using Firefox as the browser when on Doxy may cause more glitches and delays. It is suggested you use the latest browser version.
- When you login to Doxy you may need to give permission for your camera and microphone to be accessed.
- Please have your phone available beside you when on a computer Doxy appointment. If during your Doxy meeting you are experiencing audio difficulties such as glitches or feedback, we can turn off the audio on the computer and proceed with a telephone call.
- Your therapist may be wearing headphones during the call to limit background noise and distractions.