Our Goals at VOR are:
To provide client centered treatments and goal setting through assessment of the individual without preconception or prejudice.
To provide evidence-based treatments through skills development and continuing education.
To be recognized in our region as the leaders in the treatment and management of vestibular, concussion, and TMJ concerns.
To achieve the highest possible success rate with each patient.
Julie Nadeau
19:54 12 May 22
Absolutely excellent care. Amazing people working there. Everyone there. I felt like absolute garbage when I got there,... it was the first time I had been out of the house since I had a more severe vertigo attack and they were just so caring and helpful.I've found the testing more substantial than previous places, the blackout goggles help immensely I'm finding. Your eyes will do a lot of compensation, so it's very helpful that they can catch nystagmus this way. I also trust that if I feel something isn't as helpful, these r the kind of people that want to know and will adjust your plan without taking offense. They genuinely want to get you better.Even if I'm not 100 percent yet, I feel some relief for sure after one appointment, and I feel hopeful that I am on a better path, with support.They book up fast though, a good complaint to have 😉read more
Harold Russell
19:32 01 May 22
Last year I experienced vertigo, no one it seemed could help me until I heard of VOR. I got immediate help from... Danielle Mazur who resolved my issue in a couple of sessions. She was very competent, professional and friendly. She continued to help me with balance issues providing strategies to help this senior. Happy to recommend this very professional organization.read more
John & Karen Walker
12:47 22 Apr 22
I have received excellent help for vertigo and balance issues for several months from Danielle Mazure at VOR... Physiotherapy in Waterloo. She has been very knowledgeable and skillful assessing and treating my problems, explaining and responding to my questions, and supporting me through my fairly complex issues. I trust her completely and I am very grateful! Should my vertigo return I will return to her for help as soon as possible.read more
Elsie Grogan
00:07 20 Apr 22
I had my first appointment with Natasha after suffering vertigo symptoms for a few months. She was able to find the... cause right away and I felt relief after my first appointment. After a few more sessions to help with balance I finalized my treatment. I will definitely go back to VOR in the future if I experience this again. Very professional and friendly.read more
Liz K
16:23 28 Feb 22
I had issues with dizziness after having COVID. Matthew was professional, kind and gave me hope that I would get... better. His exercise treatment plan was easy to follow and after six weeks my dizzy symptoms are gone. Big thanks for all your help.read more
The Tuned Uke
18:51 10 Jan 22
This place is amazing!Back in October I had initially hit my head, come January I am all healed up back on my normal... track feeling better than ever!I truly love how much effort the team puts into their clients! They work around your schedule and they are truly motivating to see you in a better health!There is not a single other place I’d go!read more
Shannon Rose
16:44 30 Dec 21
Matt has given me my quality of life back. If you have any inkling VOR physiotherapy may help you I assure you Matt and... his team will help you to the best of their abilities.I’ve recommended this clinic to family members and they too have begun the road to recovery thanks to the work at VOR. Thank you doesn’t begin to express my gratitude for this team!read more
heather.newman
15:30 30 Dec 21
I have been using VOR for physio for an issue with my jaw. The care I received was excellent. The staff is friendly... and the environment appropriately used Covid protocols for the protection of staff and patients. I would highly recommend.read more
K L
21:16 03 Dec 21
I have been going to VOR for over a year and a half now and have enjoyed my experiences. I first was with Danielle who... is super sweet and great at what she does. She is also great to talk to. I now am with Natasha who is very kind, great to talk to and both of these amazing women have really helped me to feel better. I live 30min away now and have not switched companies because of what they have done for me. I highly recommend VOR!read more
Sheela Premji
15:33 03 Dec 21
VOR has been treating my Mum for various health related issues for a few months. The treatments she has received have... been incredibly helpful. Every staff we have interacted with including the front desk have been professional, kind and caring. We will continue on with treatments for my mum because she feels safe & respected. Most importantly, VOR is willing to work with my mums changing needs and comfort levels and they truly care about her well being. There is a high level of knowledge and insight from the staff in their specific areas or expertise. I highly recommend any of the clinicians at VOR. We have worked specifically with Gaetanne, Mathew, Danielle and Betty …. All have been amazing. Take your pick, you won’t regret it.read more
barbara
20:30 01 Dec 21
The care Matt has been giving me has been superb; clear, helpful and personal. What I have found difficult is the... change to half an hour for the appointment. It feels rushed and when I got home I realized I didn't have all the instructions written down. I'd really appreciate going back to one hour appointments.read more
Jim Steffler
23:28 29 Nov 21
I was experiencing some mild vertigo, and after one appointment with Laura I felt 100% better! I've experienced bouts... in the past, and didn't know VOR existed which is a shame. Thank you again, and kudo's to Laura! I hope I never visit again, but if the vertigo creeps in again I will be there in a heartbeat.read more
arooj hussain
15:14 05 Nov 21
I started getting dizzy spells and that aggravated into losing balance at times.My doctor sent me to VOR for... consultation and i met Natasha. Natasha was wonderful from day one! She explained the route she will take. Every exercise was made easy according to my work/life schedule. She made recovery so effortless and so quick! I’m perfectly fine now all thanks to her!read more
S Patel
00:44 23 Oct 21
I went to VOR Physiotherapy for Massage therapy. Staff was very friendly and service was very professional. My RMT was... Betty. She is very good at her job. She was very informative and positive in helping me get so much better. I would definitely recommended the clinic and Betty in particular.read more
Olivia Curtis
20:14 18 Oct 21
I went to VOR due to neck and jaw pain and tightness. Got my first appointment quickly and loved my physiotherapist.... Natasha was knowledgable and personable. Really enjoyed my time with her.read more
Heather Aske
19:59 17 Sep 21
So thankful for the help and support I received from VOR for my Vertigo. Natasha was wonderful! She was patient and... explained the process and treatments as I progressed. I’m thankful (and happy) to say my dizziness is gone ! Thank you to Natasha and the staff at VOR 😊read more
Marci Studios
14:24 22 Aug 21
I can’t recommend this place enough! The staff was very friendly and were able to see me within a week. I had Danielle... help me with my vertigo and was so happy with how quickly it got fixed.read more
Susan Steve Milligan
20:03 30 Jul 21
I had suffered from and was on medication for vertigo for 16 years before i found VOR Physiotherapy. Natasha worked... with me to “fix” my vertigo and i have now been off all medication for it for 4-5 years. She truly is my miracle worker. Today i went back for another treatment as i had felt the symptoms coming back. Again she “fixed” my vertigo. I am forever grateful and will always give the highest recommendation to VOR Physiotherapy & Natasha Foley! Thank you.read more
Overten Wilmot
14:28 01 Jun 21
I have been a client at VOR for what is almost 5 years now and I have nothing but positive things to say. They have... been a critical piece to my rehabilitation from an MVA and I can attribute most of my recovery to their outstanding care and help.The team they have are incredibly friendly, thoughtful, knowledgeable and accommodating. I would highly recommend VOR to anybody in the need of the services they provide!read more
jairo Rueda
23:07 30 May 21
VOR Physiotherapy has been a part of my life for more than 6 years. They are good caring people and very knowledgeable... in terms of MVA and concussions. They always take the time to listen to me and explain things clearly.I cannot speak more highly of this clinic, they have treated my injury with the proper care. They are very sensitive with my needs.As soon as you walk through the door, they are so friendly. They have truly helped me so much and I don’t know where I would be without them.I highly recommend them.read more
Jagwinder Bhatti
20:25 27 May 21
Betty is a really good Masseuse! She is gentle but can get rid of the knots using different techniques. I really... appreciate that because sometimes I can’t handle deep massages and usually the knots don’t come out, but Betty finds a way and always educates me in different exercises or gives helpful tips. The Office has a nice atmosphere and everyone is really niceread more
Jasvir Bhatti
16:16 19 May 21
I was in a MVA accident 3 years ago and ever since coming here I have seen a progressive difference in my mind, body... and soul. The positivity, reassurance and education this clinic provides is above and beyond what you'd expect. They actually care about you getting better and, as much as they love seeing patients, they are much more happier watching you leave the clinic a healed person. I cannot thank the entire staff enough for being my backbone throughout this crazy journey!read more
Jane Koehler
20:14 12 May 21
I had an episode of vertigo that kept me from work for several days. I contacted VOR for help. Matthew went through a... series of exercises and testing that I had never knew about. I work in the health field and have been for physio for other injuries before but this was very different...and made a great deal of sense! I highly recommend their top notch help for vertigo. Matthew was so patient and thorough. I am grateful to feel better. Thank you!!read more
Anne Ramsay
15:13 08 May 21
The whole team at VOR are remarkably caring, knowledgeable and thoughtful. I have a chronic condition and have been to... many Physio clinics over the years. By far, VOR has been the best. Danielle at VOR listened carefully to my issues and understood how we could work together to minimize my pain and keep range of motion. Big thanks to VOR!read more
Marie Miller
18:23 06 May 21
I have just experienced a visit at the VOR Physiotherapy centre for treatment of vertigo. Natasha is a "miracle... worker"...Her calm and reassuring assessment of my issues, her treatment and assigning "homework" gives me a way to cope with my issues. I always feel that Natasha really listens and understands me.The office workers (Marina, Jeanette and Courtney) are always friendly and ready to help with scheduling and payment. I am so happy that I have discovered VOR and have highly recommended them to family and friends.read more
Arthur Acton
14:43 06 May 21
This is my third place for physio and I'm glad I switched here. Staff is friendly and always smiling (at least I think... they are under their masks). Matthew has been helping me and what sets VOR apart from anyone else is their attention to details. They never assume what is going on with you. They actually listen to what you are saying, even if your descriptions do sound wonky.read more
Corina McGillivray
13:01 05 May 21
My doctor recommended VOR for my vestibular neuritis. Danielle was fantastic - both very knowledgeable and caring. In... less than 2 months I went from balancing against walls when walking to walking in open areas at a quick pace while turning my head! I am so grateful to Danielle and VOR.read more
Krista Stead
16:17 27 Mar 21
VOR gives exceptional Physiotherapy care. I have suffered with a brain injury, neck injury and recurring vertigo for... some time. My physiotherapist Colleen is very knowledgeable, caring and compassionate. I feel safe and heard at each appointment. The whole office is designed to work with concussion symptoms as the lights are dim and staff work hard to have a quiet environment. The whole staff are kind and helpful from the owners who know me by name to the office staff who go above and beyond with each appointment. I would highly recommend this Physiotherapy clinic if you have suffered with a concussion, whiplash and/or vertigo.read more
Joselyn Schmitt
14:54 15 Mar 21
Been dizzy for several years, and finally was diagnosed with vertigo. I would recommend Prashant for vestibular... therapy. I really appreciate that he explains why I do the specific exercise and to what part of my everyday life it is related to.The first month into therapy I felt like giving up and because of my severe dizziness and brain fog I found it hard to understand the therapist and felt like he was impatient and lacked in affirming my progress and what I did right. But I'm so glad I continued my virtual appointments and doing my exercises at home, it's been 4 months since I started and for the first time in ages I can go weeks without any dizziness. And I have no problem with understanding him anymore. This is money well spent.read more
Kerstin H
05:24 11 Mar 21
My co-workers recommended VOR Physiotherapy to me for help with my vertigo and headaches. It has been great! They... helped me to understand the cause of my vertigo and recommended the proper stretches/exercises to deal with it. I now go once a month for massage appointments with Jasmina and she has been wonderful. I really appreciate her great massages and advice.read more
David B
20:09 07 Mar 21
I find all the staff at the VOR clinic very professional and knowledgeable. I and my family have been going to the... clinic for many years with the best results for various issues, including concussion, TMJ and pain relief.I have a monthly massage with Jasmina, who has helped me immensely after a major fall and getting my muscles freed up. She is very knowledgeable and always helpful.I highly recommend the VOR clinic to anyone who is in need of physiotherapy or massage services.read more
Susan B
19:26 07 Mar 21
I have been going to VOR for a few years now, for massage with Jasmina. She is an excellent RMT who uses various tools,... including manual, hot rocks, electrical stimulation, and cupping to relieve tension, soreness and pain. She is very knowledgeable and always seeks to improve her education and awareness so she can help her clients live their best lives. I feel better after every visit as her techniques relieve the tension I typically hold in my neck and shoulders. I cannot recommend her highly enough. Thank you, Jasmina!!read more
Kathy Johnson
04:09 05 Mar 21
Great experience! Friendly staff! Danielle was very knowledgeable. Tests were easy. Good to know that a couple of... exercises will help my positional vertigo.read more
Karen Wolf
20:06 03 Mar 21
I have been seeing Danielle both in clinic and virtually since November for vestibular migraines and vertigo. The VOR... clinic was recommended by both my family doctor and chiropractor. The COVID protocols make me feel safe when l enter the clinic. Danielle listens to my symptoms with respect and understanding. I have followed a series of home exercises, activity logs and physical therapy to improve my headaches and vertigo. I feel almost back to normal and would recommend Danielle in a heartbeat. Thank you!read more
mike lapierre
01:28 03 Mar 21
I had a bad fall back in November and I was dealing with post concussion syndrome on my own for a month or so having no... success but then I started seeing Natasha at VOR as recommended by my GP for around about 8 weeks now in clinic and also virtual being I live 45 minutes away and with covid and all. What she has been able to do for me in this time is amazing. The plan she has set out for me with multiple exercises has had huge improvements in regards to my concussion symptoms. I always feel I get her full attention to how I'm feeling regardless if it's in person or during our virtual sessions. Natasha listens to all of my concerns and doesn't push me to do things I'm not ready for. I highly recommend VOR Physiotherapy to anyone near or far, they are the best..read more
Rev. Heather Power
20:42 02 Mar 21
Like so many others, VOR has been the lifesaver - and life changer - for me after my concussions. Colleen is nothing... short of a miracle worker and has changed my life for the better. After well over a year of ongoing vertigo and vestibular issues, Colleen diagnosed and helped me start to feel like myself again. She is knowledgeable, professional, and truly caring. The progress I have made with her is far greater than any past experiences - I honestly credit her to getting me to this stage in my recovery where I feel like myself again.I cannot speak highly enough about VOR. The administrative team of Marina, Jeanette, and Courtney are equally kind and responsive and go out of their way with scheduling, billing and communicating. VOR offers state of the art diagnostics and equipment to help with healing.Thanks so much Colleen and VOR - I am forever grateful! I highly recommend Colleen and VOR to anyone struggling with concussion, vertigo and vestibular issues.read more
Avery
19:38 02 Mar 21
I have been seeing Colleen for various issues related to undiagnosed BPPV. She is the most compassionate health care... worker I have ever met and I am so thankful for everything she has done for me. She is excellent at taking the time to explain what is happening and why I feel a certain way, as well as helping me to recover. She helped me get through times I did not think I would. I don't know where I would be if I had not received treatment at VOR and met Colleen, I am eternally grateful for her.read more
CHV
20:59 01 Mar 21
Excellent treatment received from Danielle, after my doctor recommended I seek their assistance with my vertigo, skull... and neck pain. I had been to another physiotherapist and an osteopath but was not making any progress; Danielle knew how to get this dizzy dame onto the road to recovery! They have very friendly, knowledgeable staff, and really care about their patients. Thank you VOR!read more
Sylvia
02:32 01 Mar 21
I have been seeing Jasmina a RMT at VOR for some chronic vertigo related issues. The help and relief she has provided... is invaluable and the cranial work she administers is priceless. She always manages to sooth & calm my condition and her professional manner and indepth knowledge is much appreciated. I would and have recommended VOR Physiotherapy to others and the ladies working reception are always so friendly, efficient and helpful.read more
Dianne Dolson
01:34 26 Feb 21
My Doctor recommended VOR Physiotherapy after I had a fall while riding my bike where I hit my head. I highly... recommend VOR for anyone who has had a concussion, balance issues, vertigo, and I'm sure many more issues! Within 3 sessions my dizziness was gone and I am no longer experiencing any signs or symptoms of a concussion. My neck and shoulders are better than ever! Thank you so much VOR for Prashant and all your great therapists!read more
Jennifer Smith
21:47 25 Feb 21
VOR has done wonders for my post-concussive symptoms. For three years I have been on a crazy rollercoaster ride of... symptoms and Colleen, after being the first person to describe to ME how I have been feeling for years, has been able to provide a treatment plan that has allowed me to see gains in areas I thought were lost. Every member of this team that I have talked to, either on the phone or in person, has been friendly and welcoming. My family and I are so grateful for this positive experience.read more
Barb Hergott
18:04 19 Feb 21
I have been learning to cope with the healing journey of brain injury for a long time now, and I am very grateful for... everyone I have had dealings with at VOR. Marina, Jeanette and Courtney at reception always set the tone of calm, understanding and assistance . Gaetanne, Matt and staff are well prepared to treat concussion symptoms with up to date knowledge and training of the physio aspect..as well as an understanding of the mental and emotional components of this very difficult, and for me life altering chapter in my life. Gaetanne's treatments bring a calm and coping ability to get through the ups and downs, and her encouragement to seek a well rounded "team" of therapists to help me with all the layers of this injury- especially those times when I was unable to navigate anything myself- has no doubt made a big difference.Thank you very much VORread more
Janet Campagnaro
23:00 18 Feb 21
Last spring I experienced really bad headaches and it was my dentist of all people who recommended Vor physio since she... felt my head aches were coming from my jaw. I never would have believed this. Prashant was my therapist and has worked wonders on my jaw. After a few sessions I had no more headaches. The care given towards me has been incredible, Respectful and patient. i felt that the clinic really wanted to see be get better and the results were amazing. I recommend to anyone who has tightness in the jaw should explore this treatment. Thanks for bringing back my quality of life.read more
Kaila Roberts
20:39 16 Feb 21
I can’t believe how much VOR has helped me already! I’ve been receiving treatment for my jaw clenching for about 4... weeks now and have noticed great improvement in the intensity and frequency of my headaches related to jaw clenching at night and during the day. Prashant Sharma gave me a program tailored specifically to my needs and is always making sure I am comfortable. I appreciate the way he confirms if the treatment is adding value by tracking my improvements and showing me how to keep up with exercises between treatments. I had no idea that this was a problem I could fix! Thank you time’s a million!read more
Mikayla Mueller
17:15 01 Feb 21
Had an great experience with VOR Physiotherapy. I had the physiotherapist Prashant, he was very professional and... helpful in improving my TMJ symptoms.read more
Leslie Davis
16:45 22 Jan 21
VOR has an excellent therapy program. Thanks to Prashant one of the physiotherapists at VOR I have experienced great... improvement in my vertigo symptoms. He explains and demonstrates the exercises thoroughly which as helped me to progress quickly.read more
Emily Kuch
01:47 03 Jan 21
Prashant has been an excellent physiotherapist, helping me in my concussion recovery! He is very personable and... considerate, always making sure I am comfortable during treatment, which I really appreciate! Some nice conversations too, I definitely recommend going to him for treatment!read more
Paul Jordan Delleman
22:23 10 Dec 20
VOR has been miracle workers with my concussion recovery. They have empathy and expertise in equal parts,... understanding how unreal awful a concussion is while also having the knowledge to help.They made incredible diagnoses and treatments that have turned my life from a tortured, dark place into a real life again. They literally saved my life, I was in so much pain and so unable to have a proper life. They persisted even though my case was tricky and helped me on the path to healing.Thank you!read more
Hobby Bobbin
19:05 01 Sep 20
I am currently undergoing treatment for BPPV, and although I am a month into my treatment, I have seen a lot of... improvement with the vertigo thanks to Prashant Sharma. The tailored exercises Prashant recommends has significantly improved my vertigo condition. I am now able to work without the debilitating feeling and helplessness I felt prior to treatment. I think anyone experiencing similar symptoms would find Prashant's treatment and the VOR team very helpful. I'd highly recommend Prashant for his efficiency and professionalism- EIread more
Awards
Consumer Choice Award Winner 2021
Top Rated Clinic Award PainHero